The accommodations are very nice and well-kept, and you can find hot water from the "cold" taps, the staff is attentive and you can easily park your car close by.

Look at the nice staff! Great ambience! An oasis in Nairobi! Glad to see you again!

Tidy, completely renovated rooms with exceptionally comfortable beds. Smooth check-in, parking by the hotel.

The room was worth the money, comfortable bed and a lovely window seat. The location was great, surrounded by beautiful flora and birds. The staff treated us with exceptional care and made us feel welcome and pampered throughout our stay.

The breakfast option could be improved with a wider variety of vegetarian choices.

A colonial style hotel as we had wished.

Breakfast is stellar, the availability of people to accompany guests on the street is an excellent feature.

Concierge is not properly trained and borderline inept. Very limited in ability to provide service. Be careful that hotel third parties deliver the same person as promised and don't bait and switch guide to driver.

The value for money at this hotel is excellent, with comfortable rooms and a beautiful location. The staff were incredibly friendly and attentive, making our stay memorable.

The breakfast option could be improved by providing more variety in the menu.

Breakfast with several options and well served. The restaurant Tatou is a must and not to be missed.

The price is too high for what is offered. The transportation from the hotel is very expensive.

After a long haul flight, Fairmont The Norfolk provides a convenient location to relax before embarking on an energetic safari. Visitors can easily visit the elephant orphanage and Giraffes. Guests attending conferences will appreciate the hotel's proximity to delegates. The rooms are well-appointed with comfortable beds and spacious bathrooms. The staff go above and beyond to provide exceptional service, ensuring a pleasant stay. The breakfast is delicious with a variety of options to choose from. The hotel grounds are beautifully landscaped and provide a peaceful atmosphere.

One negative aspect is the occasional lack of attentive service at the pool bar.

It took 3 calls to the reception and 30 minutes to bring a blanket. The room extremely cold.

The lounge or bar facing the garden is great! The garden and the whole complex very original and stylish...Restaurants very good.Many cultural highlights.Organization of excursions good and safe!

Room service.

the stay here was very peaceful for two nights. the hotel was close enough to a very good new restaurant as well as a taxi. 3. I loved luxurious rooms and competent staff.

The property was well-maintained with well managed and very efficient stuff with all the services you would expect at a Fairmont, I loved the stay. The pool was nice and I had delicious drinks in the pool bar. The shuttle to the airport was a super feature.

Fairmont The Norfolk is located in the heart of the city, making it convenient for business travelers to access the central business district and the suburbs. The rooms are comfortable, and the service is friendly and professional. The buffet breakfast offers a wide variety of options and is highly praised by guests. The hotel also has great facilities such as a pool, gym, and sauna, providing the perfect retreat after a long day of work.

Some guests have mentioned that the cost of food in the hotel was quite high.

The room was comfortable and clean. Pool and gym were nice.

The service was very poor. The concierge 'forgot' to make our reservation for an airport transfer and charged us extra for their mistake, which was only apparent at check out. We nearly missed our flight as a result of this mishap. We made an official complaint to the hotel and did not receive response, nor did they apologise. We will never stay at a Fairmont establishment ever again because of this treatment.